Refund policy

Return and Refund Policy

Last Updated: August 26, 2026

At Celiorak, customer satisfaction is our priority. We want you to enjoy every purchase from our store. If you are not completely satisfied with your order, we offer a simple return and exchange process.

30-Day Return & Exchange Policy

We accept return and exchange requests within 30 days after your order has been delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The product should include original packaging and accessories.
Proof of purchase or order details must be provided.

How to Request a Return

To start a return or exchange, please contact our customer support team:

Email: ginafurbeck756@outlook.com

Please provide:

Order number
Product name
Reason for return
Photos or videos if there is a product issue

Our support team will review your request and provide further instructions.

Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved:

Your refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will review the issue and provide a suitable solution, including replacement or refund options.

Return Shipping

We provide a 30-day return and exchange service. Return arrangements and shipping responsibility will be determined based on the specific situation.

For any return questions, please contact: